If you register MT4 trading accounts with KCM Trade and do not log in for a long time, your real trading accounts may become archived.
MT4 Real
Reset Password:
If you have not logged into your trading accounts for a long time and have forgotten your login password, you can reset your password. Follow the steps for how to recover any KCM Trade passwords you may have forgotten.
For Web/Mobile CRM Area users:
•Login to the CRM Area.
•Open your Accounts tab.
•Click Account Overview to continue.
•Click View icon next to trade account.
•Input current and new password to complete.
Real accounts get archived after 180 days of inactivity:
For real accounts, inactivity means not trading after a certain period of prolonged inactivity. You can restore archived real accounts by sending email to our CS department.
